December 23 2014 – November 8 2016
I was brought onboard with Wyndham Jade as a front end web developer December 23, 2014. This was an entry level position with the understanding that I would be taught the technologies Wyndham Jade utilized in their day-to-day IT operations. These technologies included but were not limited to Oracle12c, SQL, coldFusion, XML, Xpath, XSLT, and proprietary software created by Wyndham Jade to implement and manage convention operations (registration, housing, corporate travel, and incentives).
I was responsible for building the event housing websites, delegating the registration websites to the appropriate registration developer, compiling both the registration and housing components for event websites that had both housing and registration business rules, quality control, create and implement supporting graphics, and delivering finished websites to the account managers.
I was also tasked with programing registration badges, building the onsite portals to print these badges, and quality control for the event badges.
Another main component for my job description was to travel abroad to attend these conventions for IT support. I was responsible the trouble shooting network problems and any on-the-spot changes that were needed. My onsite tasks included setting up the router, 10 or more registration stations (Zebra printers and laptops) for client “temps” to operate during the convention, and ensuring the event registrations ran smoothly.
I also was responsible for day-to-day operations, which included support issues submitted via JIRA (workflow/project tracking software). These tickets included everything from website and badge creation/changes, updates to problems with servers, online tools, and new business rules to be implemented for event operations.
Ongoing projects included rebuilding the internal website that generated metric and analytic for event reports that clients used to track real-time progress and compiling a training manual for all new IT employees transitioning into the team.
The workflow followed this example: A JIRA ticket was submitted for a new housing and registration website. That ticket included attachments provided by the client and account managers, which included MS Word and Excel smart documents, banners, business rules/conditions. I would sub-task the registration site to a Registration Developer and began work on the housing website.
Once all website components were completed, I compiled them into one website, ran quality control tests on both housing and registration processes to ensure the websites were bug free and fully compliant to company standards, and then submitted the finished website to the account managers for inspection. If any changes were need, I would make the changes and put the website on the Wyndham Jade Production platform and close the ticket by giving the account managers the final URL Most of my websites not only met tight deadlines were delivered well in advance of the due date.
At a later date another JIRA ticket would be submitted to requesting IT to program the event registration badges. This included “proofs” outlining the layout of 1 – 100+ panels that included complicated business rules outlining the conditions in which parts of the panel needed to print.
I performed an in depth quality control of the panels that mimicked every situation in which they were to print outlined in the JIRA ticket. I also built the “Onsite Portal” for the onsite staff to use when event members arrived to pick up their badges or register last minute attendees.
The onsite portal was a complex website that allowed for staff to register, add registrants, track changes, update profiles, and allowed for many operations that included complicated business rules and conditions.
Finally, I travelled across the country to these events to troubleshoot, customize aspects of the badge panels, and/or make changes to the onsite portal. I was responsible for setting up all work stations, ensuring the event had working internet, and had configure a small “SOS” database which contained registered attendees badge information in case the internet connection went down. These events were large (5000+ attendees) and had no room for error.
The clients were well known organizations and expected only the best customer services, and event operations. My CIO received praise about my onsite performance from high profile client organizers, account executives, and team members. I travelled an average of one event per month, built approximately 3-5 event websites a week, and not only learned 5 new programming languages and company software within 1 year but was quickly becoming an expert at what I did.